Privacy Policy Page

Effective date: July 3, 2026

Brahmax Spices ("we", "us", or "our") operates the Brahmax Spices mobile application and website at https://spices.apptrove.co.in. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our app, website, and related services (the "Service").

By using the Service, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

Account and identity information

  • Name
  • Email address
  • Phone number
  • Password (stored in encrypted/hashed form)
  • Profile photo, if you upload one
  • Social login identifiers if you sign in with Google, Apple, Facebook, or similar providers

Order and transaction information

  • Delivery and billing addresses
  • Order history, cart contents, and purchase details
  • Payment status and transaction references
  • Invoices and delivery records

Payment card details are processed by third-party payment providers. We do not store your full card number or CVV on our servers.

Device and technical information

  • Device type, operating system, and app version
  • Push notification token (device token) for order updates and alerts
  • IP address, browser type, and general usage logs
  • Crash reports and performance data, where enabled

Communications and support information

  • Messages sent to customer support
  • OTP and verification codes for account security
  • Notifications sent by email, SMS, push notification, or WhatsApp, where enabled

Location information

We may collect address and location information that you provide for delivery purposes. The app may request location permission only to help you select or confirm a delivery address. We do not use location data for unrelated tracking.

2. How We Use Your Information

We use personal information to:

  • Create and manage your account
  • Process orders, payments, refunds, and deliveries
  • Send order confirmations, shipping updates, and service notifications
  • Provide customer support and respond to inquiries
  • Send push notifications about orders, offers, and account activity, where permitted
  • Improve app performance, security, and user experience
  • Detect, prevent, and address fraud, abuse, or technical issues
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information only in the following circumstances:

  • Service providers: Payment gateways, delivery partners, cloud hosting providers, email/SMS providers, push notification services (such as Firebase Cloud Messaging), analytics tools, and customer support tools that help us operate the Service
  • Social sign-in providers: If you choose to log in with Google, Apple, Facebook, or similar services
  • Legal requirements: When required by law, regulation, court order, or government request
  • Business protection: To protect the rights, safety, and security of Brahmax Spices, our users, and others
  • Business transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards

4. Data Retention

We retain personal information only for as long as necessary to provide the Service, fulfill orders, comply with legal obligations, resolve disputes, and enforce our agreements. When your account is deleted, we delete or anonymize personal data within a reasonable period, except where retention is required by law or for legitimate business purposes such as tax, accounting, or fraud prevention.

5. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your information, including encrypted connections (HTTPS), secure password storage, and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information through your profile settings
  • Request deletion of your account and associated personal data
  • Withdraw consent for optional communications such as promotional messages
  • Disable push notifications through your device settings

To exercise these rights, contact us using the details below.

7. Account Deletion

You may delete your account and associated personal data at any time using one of the following methods:

  • Mobile app: Go to your profile or account settings and select "Delete Account" (or contact support if the option is not visible in your app version)
  • Website: Sign in and visit https://spices.apptrove.co.in/account-deletion
  • Email request: Send a deletion request to info@brahmax.com from your registered email address

After account deletion, your cart, wishlist, profile information, and authentication tokens will be removed. Some order and transaction records may be retained where required by law, tax, or accounting regulations.

8. Children's Privacy

The Service is not intended for children under 13 years of age (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take steps to delete it.

9. Push Notifications

With your permission, we may send push notifications about order status, delivery updates, and promotional offers. You can disable push notifications at any time in your device settings.

10. Third-Party Links and Services

The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information to them.

11. International Users

Your information may be processed and stored in India or in other countries where our service providers operate. By using the Service, you consent to the transfer of information to countries that may have different data protection laws than your country of residence.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available at https://spices.apptrove.co.in/privacy-policy. We will update the effective date at the top of this page when changes are made. Continued use of the Service after changes become effective means you accept the updated policy.

13. Contact Us

If you have questions or requests regarding this Privacy Policy or your personal data, contact us: